Airguide Publications, the publisher of Flight Guide airport guides and the iEFB tablet app, has ceased operations.
Customers with an iEFB subscription were left to wonder about the updates they were owned after the app was pulled from Apple’s App Store.
iEFB is the private label brand of Tampa-based AnywhereEducation’s eKneeBoard app.
“There are several thousand Flight Guide iEFB subscribers,” said AnywhereEducation CEO Mike Wilson. “We will do right by the Flight Guide iEFB users.”
Flight Guide iEFB subscribers received the following in-app message on Wednesday:
“As you may have heard, Air Guide Publications, Inc. the creator of flight guide publications, and seller of subscriptions for iEFB, Solo and eKneeBoard (Enhanced Airport Information) appears to be no longer operating as an ongoing business.
“AnywhereEducation has stepped up to take care of all of the iEFB and Solo users. Starting today, AnywhereEducation will support you and we will continue your subscription.*
“If you purchased the iEFB, Solo or an eKneeBoard subscription from Air Guide Publications (Flight Guide) we will support your subscription from today forward. You will be able to renew your subscription with us when it expires.
“If you auto-renew your subscription please contact us before your current subscription expires. We do not have your payment or direct subscription information. This will insure un-interrupted service to you when your current plan expires.
“Support and Updates:
“It is very important that you update your email address with us so that we can get subscription and product updates to you as they happen. Tap on the More button and then Account -> Change Information and verify your name and email address and Tap to Opt-In for our newsletter, then Tap Update Information (Do NOT change your username).
“You are our first priority! We will ensure the continued delivery of quality airport data for your flights.
“If you have any questions or concerns, please tap this special link where you can get priority support from our dedicated eKneeBoard support staff.
“eKneeBoard Technical Services Team.
“*AnywhereEducation and eKneeBoard are not taking on the financial responsibility for your subscription. We will continue to provide content services for the duration of your subscription and offer a renewal to you.”
AnywhereEducation is a developer of a variety of flight training apps.
Calls and emails to Airguide Publications went unanswered.