By BILL WILSON
The phone rings at Phantom Aeronautics in Three Rivers, Michigan. A customer is calling the kit aircraft company with a request. There is a very good chance he or she is also asking about the new 4-cycle engine Phantom is in the midst of testing.
The milling machines, lathes, inventory control and office functions at the factory grind to a halt and the entire focus of all personnel is directed toward handling the caller’s problem. Talk about customer service! Even better is that the caller is guaranteed to be talking to the one person who can answer all questions from personal experience.
That’s because there is only one person in the factory and he is no phantom. Jim Bennett is real and he knows every nut and bolt in the kit he produces, where it goes and what it does. Jim is a one man airplane factory.