Aviation lubricants emergency hotline goes live

ExxonMobil Aviation Lubricants has a new telephone hotline to provide guidance to customers in the event of aviation lubricant-related technical emergencies.

The hotline number is 609-737-4411. Trained professionals staff the Technical Emergency Hotline around-the-clock, every day of the week, company officials said.

“Offering our aviation customers an easy, uncomplicated way of doing business is a top priority,” said Global Aviation Lubricants Sales Manager Mark Green. “Ensuring that they have immediate, expert support in the event of an aviation lubricant-related technical emergency is one of the ways we are doing this.”

When a customer calls the Technical Emergency Hotline, the individual will be asked to provide the name of the aviation lubricant, a description and location of the problem, and the engine and aircraft make and model. Callers must also provide their name, company and contact details.

The new Technical Emergency Hotline augments ExxonMobil’s existing Technical Help Desk, a resource for customers with non-urgent, aviation lubricant-related questions. The Technical Help Desk is open Monday through Friday, from 8 am to 5 pm in local time zones. Customers may also send non-urgent lubricant-related questions to aviationlubetech@exxonmobil.com at any time.

For more information: ExxonMobil.com

 

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