I commend GANews for publishing unsatisfactory business practices by FBOs as reported in Mark Grady’s column (Bad Business: Are some airports hurting GA?, Jan 20 issue). However, I agree with Bruce Webbon as stated in his letter (Outstanding service should be recognized, March 10 issue), when exceptional service is received it should also be recognized.
I was caught at Pontiac Airport (PNT), Pontiac, Ill., when Sept. 11 occurred and had to leave my Cessna 175 there and return to Colorado Springs, Colo., by bus. Scott and Sarah Peterson, owners of Pontiac Flying Service, stored my plane in a hangar. When I returned from Colorado about a month later to retrieve my plane I expected to have a huge hangar bill. Even though Scott could have charged me just about anything, the bill was exactly $0.00.
Scott and Sarah have a full service FBO at the airport with reasonably priced 100LL and jet fuel. The runway has been extended to comfortably accommodate business jets. The service is excellent. The office and restrooms are spotless. Scott and Sarah typify aviation as it should be.
Colorado Springs, Colo.