Cirrus Aircraft and Aerospace Products International, Inc. (API) recently inked a deal in which API will provide all supply chain services and logistics solutions for spare parts and related materials in support of the SR-Series piston aircraft product line.
Additionally, API will manage procurement and parts inventory for the field, forecast all spare parts demand and plan global inventory levels in order to provide guaranteed spare parts availability of Cirrus Aircraft parts to the global network of Cirrus Aircraft Authorized Service Centers. API also will handle customer returns, manage all rotable exchanges, and administer warranty claims and parts replacements on behalf of Cirrus Aircraft.
Cirrus customers will benefit from API’s 24-hour per day service, one-stop shopping for all aircraft parts needs and 12 a.m. Eastern Standard Time order cut-off for same-day shipping, Cirrus officials said.
“Much of Cirrus’ past growth and success has been the result of innovative aircraft designs, new customer relationships, and key supplier partnerships,” said Brent Wouters, president and CEO. “Our future success will depend on continuing with those initiatives while we also focus on strong customer loyalty and satisfaction.”
Cirrus Aircraft Authorized Service Centers will be able to log onto www.cirruspartsbyapi.com to view inventory, place orders and track warranty claims. Customers can call 877-850-Fly2 (3592) to speak with the Cirrus Parts by API customer service team for price and availability quotes, to request Return Material Authorizations and for general enquiries. Cirrus Technical Support will still be provided by Cirrus staff toll free via 866-290-0418.