Phillips 66 Aviation rolls out web-based concierge program

Phillips 66 Aviation has partnered with FlightBridge, a software platform that streamlines the process of booking and managing all general aviation related services, including hotel and car rental bookings, limousine reservations and catering requests.

The web-based tool consolidates all ancillary services under one platform, allowing customer service representatives at FBOs to spend less time on the phone, and more time engaging with customers, company officials noted.To date, 27 Phillips 66 branded FBOs have opted to use FlightBridge, with additional locations being added daily.

“Before FlightBridge we had to call every hotel and rental car agency to find availability and rates for each reservation,” said Halie Alexander, customer service assistant manager at Cutter Aviation. “This, of course, was incredibly time consuming. We now use FlightBridge exclusively for all of our bookings and very rarely have to make those phone calls. FlightBridge has drastically improved our level of customer service so much so that we’ve implemented the service across all of our FBO locations nationwide.”