The two companies have added more than 60 FAA authorized providers outside the United States, visible through an app and live map. This helps flight departments and aircraft owners plan where to land should maintenance issues arise, according to company officials.
Founded in 2016, the MRO Insider app allows users to “ping’’ service providers based on current aircraft location. The app has more than 2,500 registered tail numbers and more than 400 maintenance providers.
“Now that the international providers will have our app, pings from operators will be quickly dispatched by FAA authorized facilities within 300 nm of the aircraft in need,” said Andy Nixon, president of MRO Insider.
“It’s great to see both networks working together on the same goal, providing worldwide coverage for FAA registered jets,” said Andreas Past, president of Aviation Heaven.
He noted that Aviation Heaven will represent MRO Insider in Europe, Asia, and Africa.
“Additionally, European, Asian, and African aircraft owners can use MRO Insider to find FBOs on their trips to the US,” he added.
How It Works
Service providers are notified through email and push notifications that aircraft owners are searching for maintenance through MRO Insider. The maintenance and service providers respond within the app directly to the owner, including ETA and pricing.
Owners can download required vendor paperwork such as drug/alcohol info, proof of insurance, and ops specs.
Average response times for AOG events have dropped below eight minutes from when owners send a request, Nixon reported.
Owners are receiving “three to six competitive quotes for AOG response quicker than sitting on hold with a single call center,” he added.
In January 2022, the company added the FBO market so owners could learn about hangar rentals, fuel quotes, handling, and ground service equipment, he said.