WICHITA – Textron Aviation has launched 1Call, which provides a single point of contact for Beechcraft, Citation and Hawker customers during unscheduled maintenance events.
Customers can access the dedicated 1Call team by dialing 316-517-2090.
“Our enhanced call center means simplified, quick access to Textron Aviation’s customer service team for our owners needing immediate support. From the initial call to progress reports to after service follow-up, customers will encounter a streamlined process and a level of service that you get only from Textron Aviation,” said Brad Thress, senior vice president, Customer Service. “Customers calling this dedicated line will be able to receive prioritized technical support, order expedited parts, have alternative lift quickly dispatched, or even schedule a mobile service unit.”
With technical support services available 24/7, Textron Aviation’s 1Call team oversees every step of a maintenance event using visual display boards that track all calls, air response aircraft and mobile service units through issue resolution, he explained.