Earlier today my wife took her car into the shop for a new battery. This was necessary as the prior battery had gone dead. Not so dead that it wouldn’t power a few lights or the radio. The various warning lights still lit up on the dash. Turning the key resulted in nothing, however. Not even a noticeable click from the starter relay.
Maintenance was required.
She took it to the same garage where I get my oil changes done. They replaced the battery. They vacuumed the car. They tossed out the trash in the little plastic bag she keeps on the shift lever. In short, they took great care of her, charged her a reasonable rate for work well done, and told her to come on back if she ever needed anything taken care of in the future.
That’s customer service. Good customer service. That’s the kind of place I’m happy to spend my money, because I get something I value in return.
It’s just a casual observation, but I don’t get the impression car repair shops that provide this level of service are having much trouble these days.
General aviation is an entirely different story. It breaks my heart to see the level of non-service so many outfits offer. [Read more…]