It’s no surprise to anyone in the aviation industry to hear that the pilot population is shrinking. Sure, it’s sad – but it’s not a surprise. We all know it’s shrinking. If only there were something we could do to reverse that trend. Good news — there is. In fact that trend can be reversed […]
Politics for Pilots
If general aviation ran like Publix Super Markets
Southerners are familiar with the name Publix. The supermarket chain is more than a thousand stores strong, with something in the neighborhood of 150,000 employees. They embrace a family friendly attitude from top to bottom in their business model, and prize superior customer service above price. It’s a formula that works, and has worked amazingly […]
A long road to a big win
Tourism may not seem like a natural partner of the general aviation community, but it can be. It can even be argued that it should be. And as an naturally argumentative sort of fellow, I’ll be happy to take up that issue and carry it wherever I have to in order to make progress for […]
Winners and losers
Regardless of what kind of business you are in, there is one common component that has massive influence on whether you experience economic success or disaster. That component is known as the customer. Yep, customers are the magic elixir of business, regardless of whether you’re selling toothpaste, muscle cars, or flight lessons. In the end […]
A word of advice: Be polite for a better outcome
When viewed from a comfortably detached perspective, the ironies of life can be entertaining. Let’s face it, we all get a lot of good stories from the oddities that happen all around us. Then again, those same ironies can be an infuriating series of experiences if seen from a viewpoint that includes personal involvement. Consider, […]
Celebrities brought down to earth
While watching an episode of Top Gear recently (the English version on BBC America with Jeremy Clarkson, James May, and Richard Hammond) I noticed that a familiar American celebrity popped up on screen. Tom Cruise was given the cheery task of being their Star in a Reasonably Priced Car feature for the episode. He did […]
Don’t forget the little guy
As regular readers of this column may have noted, I often write about airports and administrative issues that effect the municipally owned airports of Polk County, Florida. Because most of the issues that one airport faces will eventually become an issue for others, there is a certain universality to the topics covered here, even if […]
The loser in us all
The saying goes, “You can’t win if you don’t play.” That’s true for the most part. But of course the corollary to that expression is, “If you play you will lose — at least sometimes.” That’s the reality of the situation. Get used to it. Don’t get me wrong, I don’t mean to dissuade you […]
Say again?
I get no joy out of admitting this, and I certainly mean no disrespect by discussing it publicly, but almost every week I get at least one email that makes no sense to me at all. I feel bad about that, because the person who sent the message almost certainly had something specific in mind. […]